TECHEAD Student Grievance Policy and Procedure
The grievance procedure applies to students who have complaints of unfair and/or unlawful treatment. A student is defined as any person enrolled in a class at TECHEAD. If at all possible, a complaint should be resolved without initiating the formal grievance procedure. Please note that it is generally beneficial to the student to discuss the problem with TECHEAD personnel prior to filing a formal grievance.
Stage 1 – A grievance should be raised and settled as quickly as possible. Within fifteen business days following either the event which gave rise to the grievance or within fifteen business days of the time when the student reasonably should have gained knowledge of the issue, the TECHEAD employee involved should be contacted by the student. (A business day is defined as a Monday through Friday when TECHEAD is open.) An attempt should be made to resolve the complaint informally. The first step is for the student to meet with the TECHEAD employee involved. If the matter cannot be resolved, the student may file a written grievance within ten business days following the verbal response from the TECHEAD employee involved. The written grievance should be presented to the TECHEAD employee with a notification of the grievance being forwarded to the employee’s supervisor. The written grievance should contain the following: (a) a complete description of the complaint; (b) any supporting documents; and (c) the redress sought. An entire set of records should be assembled and maintained by the student. The person receiving the written grievance has ten business days to reply to the student in writing.
Stage 2 – If the student is not satisfied with the written response from the employee, he or she may appeal it to the appropriate supervisor within ten business days. The student should forward copies of all correspondence and relevant documents from Stage 1, along with a cover letter, to the supervisor. The supervisor has ten business days to reach a decision and reply in writing to the student.
Stage 3 – If the student is not satisfied with the written response from Stage 2, he may appeal to TECHEAD’s President or CEO. This appeal must be made within ten business days after the reply from Stage 2. The student should forward copies of all correspondence and relevant documents from Stages 1 and 2, along with a cover letter, to the TECHEAD President or CEO. TECHEAD’s President or CEO has ten business days to make a determination and reply in writing to the student. The President or CEO will discuss the grievance with all concerned parties and make a decision regarding the issue within ten business days after receipt of the correspondence.
Stage 4 – If the student is still not satisfied from the response in Stage 3, then they can appeal to the State Council of Higher Education for Virginia (SCHEV) for resolution. All correspondence from Stages 1, 2 and 3, along with a cover letter should be forwarded to:
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219