Training Class Terms & Conditions
Learning is more than a classroom experience…
TECHEAD’s classes are designed to give our students a good overview of an application and it’s tools. However, taking one class in anything will not make you an expert. As with any learning situation, we recommend that you start to practice and apply what you learn immediately to ensure internalization of the concepts and procedures.
Class Times and Sizes
Classes are usually held from 9:00am to 5:00pm each day. Our classrooms have a limit of 5 to 8 students per session. Compare that with other training centers that often have 12 to 20 students per session!
Registration Confirmations and Reminders
Confirmations for your registration in class, will be made either by e-mail or a phone call. A courtesy reminder phone call will be made to students the day prior their scheduled class(es).
Payments and Invoices
Class payments can be made by check, credit card (Visa, MC, AmEx and Discover), or via a valid Corporate or Government Purchase Order. Once we receive your purchase order, we will send you an invoice. Payment IN FULL is expected BEFORE THE CLASS STARTS. Government invoices, however, may be paid on the date the class has been completed.
ALL cancellations or reschedules must be received in writing, either by fax (804-782-2033) or by email (email@example.com). You may reschedule or cancel without penalty if you give us more than 5 business days notice. If you cancel within 5 business days of your class, or fail to show up on the day of class, you will not receive a refund and will be responsible for the full class fee. You may reschedule within 5 business days of class for a $50 fee. Confirmations of cancellations and reschedules will be emailed to the student.
As some classes require a minimum number of students, classes may be cancelled or rescheduled at our discretion. In the event of a cancelled class, we will provide as much advance notice as possible, as well as assist with rescheduling.
Classes not scheduled may be set up on an as needed basis, according to availability of trainers and programs.
TECHEAD Student Grievance Policy and Procedures (Overview)
The grievance procedure applies to students who have complaints of unfair and/or unlawful treatment. A student is defined as any person enrolled in a class at TECHEAD. If at all possible, a complaint should be resolved without initiating the formal grievance procedure. Please note that it is generally beneficial to the student to discuss the problem with TECHEAD personnel prior to filing a formal grievance.
Read the entire policy…
Existing clients that have an established payment history with TECHEAD must also provide us with a VALID credit card number to keep in our database in case of Cancellations / No Shows. We have unfortunately had to implement this policy due to abuse of our Cancellation / Reschedule procedure. If you have questions about this policy, please call Philise Conein toll-free at 877-TEC-HEAD or within the Richmond calling area at (804) 782-6971.
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