Telecommunications Analyst


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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Telecommunications Analyst / Richmond Virginia – (JOB-20338). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:
Telecommunication Analyst

Hybrid; 3 Days Onsite, 2 Days Remote

Contract: 1 Year

Location: Richmond VA


  • Provide support of Call Center functionality, SIP trunk support
  • Providing some off hours support of telephony environment as required. 
  • Maintaining and programming a variety of Avaya products, including Communication Manager, CMS, AES, Modular Messaging, Session Manager and Verint Call Recording.
  • Responsible for setting up and maintaining telephony servers and verifying OS patches are current, toll free number provisioning and SIP trunk testing as requested by the business and helping team members with complicated requirements.
  • Hands on support of the local call center reps is required.
  • Ability to quickly analyze complex technical issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners.


  • Working with internal technical teams to help develop solutions and integration with the telecom platform as required
  • Detailed understanding of call center technologies – Avaya required
  • Intermediate/Advanced knowledge and development of diagrams and methodologies using Microsoft office toolset
  • Demonstrated ability to apply new technology concepts to a real working environment
  • Most of the duties performed on a computer or phone with some on-site support of the Richmond campus a must.
  • Knowledge of call recording solutions helpful. Verint preferred.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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