Senior IT Support Specialist


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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Direct Hire position – Senior IT Support Specialist / Richmond VA – (JOB-20348). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:
Senior IT Support Specialist | 20348

Direct Hire | Full Time

Richmond, VA

No C2C Candidates

Our client offers a great culture and room for growth here.  Seeking candidates with a “can-do” spirit that love troubleshooting IT situations.

Key Accountabilities: Provide IT support in the following areas:  Network Administration, Help Desk, Audio-Visual Assistance

  • Plans, leads, and oversees all MIS operations, technology, and services.
  • Consults with department heads and upper-level management to understand computing needs, recommending and implementing hardware, software, applications, and services to meet these needs.
  • Installs, updates, tests, and maintains new network equipment, servers, databases, and other technology.
  • Assists with troubleshooting of complex and specialized problems and needs.
  • Maintains records, logs, and metrics related to service and support provided.
  • Maintains inventory of workstations, peripherals, software licenses, and other equipment and supplies.
  • Maintains knowledge of trends and developments in technology, systems, applications, and equipment; applies this knowledge to recommend and acquire technology suitable for the organization’s needs.
  • Negotiates prices for hardware, software licensure, and services from vendors.
  • Performs other duties as assigned.

Desktop Support:

  • Provide hands on remote assistance to users.
  • Install applications and software updates as needed.
  • Maintain and upgrade equipment as needed.
  • Manage receipt and deployment of equipment as needed
  • Manage cell phone and tablets for employees.

Audio/visual support 

  • Manage audio visual and conferencing equipment and devices within organization.

Position Specific Standards:

  • Thorough understanding of information technology, microcomputer hardware and software, and networking principles.
  • Thorough understanding of design, installation, maintenance, and operation of workstations.
  • Possess a comprehensive knowledge of MS Office, Internet, Email and learn additional platforms including IHMS.
  • Must be attentive to detail.
  • Must be able to multi-task and manage a variety of tasks simultaneously.
  • Excellent communication/customer service skills (Customer Focused).
  • Team player with a positive attitude, always professional, and a great listener.
  • Individual with a strong work ethic who is goal oriented.
  • Must hold a Bachelor’s Degree or have 5 years of related experience and/or training; or an equivalent combination of education and experience.
  • Possess a valid Virginia license and have dependable transportation.
  • Possess the ability to lift-up to 25 pounds.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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