IT Operations Manager


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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – IT Operations Manager / Richmond VA – (JOB-20491). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:

IT Operations Manager | 20491

Contract to Hire – 6 months

Richmond, VA

On-site – Monday – Thursday

No C2C Candidates

Techead is currently looking for an experienced IT Operations Manager to oversee the day-to-day activities of our client’s IT department. This includes providing technical support, ensuring the reliability and availability of systems, and maintaining system security. The IT Operations Manager will also work in close collaboration with other departments and teams to ensure that the IT infrastructure is able to meet the changing needs of the business.

The ideal candidate will have fantastic leadership skills and have a strong background in IT operations. Day to day responsibilities:

  • Monitor system/network performance and ensure availability and reliability across multiple office locations; troubleshoot infrastructure as necessary Establish and maintain security protocols and policies, ensuring company and client data are protected at all times;
  • Assist director with enforcing IT policies Develop and implement IT initiatives, projects, and solutions Liaise with vendors, suppliers, and other external parties Stay up to date with the latest technologies and IT trends Ensure compliance with applicable laws and regulations
  • Provide second-level support to users, including troubleshooting and desktop application support Train and mentor team members
  • Manage and coordinate IT staff Manage data backup operations ensuring all required file systems and data are successfully backed up and/or archived to the appropriate media and/or facility; assist with disaster recovery.
  • Apply OS and application patches on a routine basis Provide training/education to users as needed Performs other duties as assigned


  • Degree in Computer Science, MIS/IT or related field 8+ years of experience in IT operations management, System/Networking Administration, troubleshooting or similar position
  • Working knowledge of Microsoft Office 365 Administration Working knowledge of software, hardware, network architecture, Windows 10, Microsoft Server, and other IT systems
  • Working knowledge of Active Directory Administration, SharePoint, VMware, Power Automate/Apps, Microsoft SQL Server Working knowledge of IT Security and Systems principles Proficient in working with different brands of Network Switching / Firewall and Router Architecture
  • Certifications: A+, Network+, and/or similar certifications highly preferred
  • Demonstrates excellent customer service skills, patience, adaptability, and problem-solving skills Strong understanding and experience supporting computer systems, mobile devices, such as iPads, iPhones and other tech products
  • Ability to troubleshoot, diagnose and resolve technical issues
  • Exceptional verbal and written communication skills.


TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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