IT Customer Relationship Manager


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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – IT Customer Relationship Manager / Richmond VA – (JOB-20573). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:

IT Customer Relations Manager

Contract: 1 year

Hybrid: 2 days on site

Local Candidates Only

Richmond, VA


• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.

• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

• Assigned to partner and to act as a point of focus / resource for IT management, escalations, and coordination.

• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

• Responsible for building and maintaining relationships with assigned business partners.

• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

• Managing escalations related to technology procurements, projects and service delivery requests.

• Identifying, championing, and communicating customer needs.

• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

• Support continued compliance on policies, standards, and guidelines.

Desired Skills:

• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)

• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)

• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)

• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)

• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)

• Ability to connect strategy to execution; Strategic thinker. (10yrs)

• Experience in Product Line planning, development and management. (10yrs)


• Bachelor’s degree or six (6) years or more of related experience. (6yrs)

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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