Help Desk Analyst

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Help Desk Analyst / Richmond VA – (JOB-21031). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:
Help Desk Analyst

Contract: 10 Months
Onsite: Monday – Friday
Local Candidate Only
Richmond, VA 

Responsibilities:

• Assisting and providing technical support for LiveScan agencies statewide, to answer questions from IT suppliers about the LiveScan onboarding process
• Answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment
• Answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts
• Create/maintain computer software/hardware inventories Prepare and coordinate the completion of MOUs, to generate help desk tickets and forward service requests to IT suppliers
• Monitor open tickets, and provide status updates to users.

Requirements:

• Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
• Have expertise related to troubleshooting computer software/hardware problems
• Advanced customer relations skills
• Good verbal and written communication skills
• Ability to control and manage several projects simultaneously
• Working knowledge of MS Word, MS Excel, and MS outlook
• Strong analytical and decision-making skills.

Required Skills: 

• Help Desk support services – Required 5 Years 
• Expertise related to troubleshooting computer software/hardware problems – Required  5 Years
• Advanced customer relations skills – Required 5 Years  Good verbal and written communication skills – Required 5 Years
• Ability to control and manage several projects simultaneously – Required 5 Years
• Working knowledge of MS Word, MS Excel, and MS outlook – Required  5 Years
• Strong analytical and decision-making skills – Required  5 Years 

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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