Junior Information Systems Analyst

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Junior Information Systems Analyst / Richmond VA – (JOB-21139). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

EMPLOYMENT TYPE: Contract (6-month renewal term, 40 hours per week, excluding state-observed holidays)

WORK ARRANGEMENT: Primarily remote, with occasional travel required for conferences, regional gatherings, training sessions, and in-person meetings at the Richmond, Virginia office.

ROLE OVERVIEW:
We are looking for a Junior Information Systems Analyst to evaluate, document, and refine business processes related to digital record systems. Responsibilities include diagnosing technical issues with imaging devices (scanners, printers), offering daily remote support to court staff, and providing ongoing training on imaging tools both virtually and in person.

KEY RESPONSIBILITIES:

• Analyze and document system requirements and workflows for existing and new digital record platforms

• Identify, troubleshoot, and resolve common hardware and software issues related to imaging technologies

• Provide responsive support via phone and email to court personnel

• Develop and deliver user training sessions, both remotely and on-site

• Maintain comprehensive system documentation and business process models

• Collaborate with the Advisory Committee and state agencies to ensure seamless system integration

REQUIRED QUALIFICATIONS:

• Minimum of 1 year of experience as a Systems Analyst or in a similar business analysis role

• Skilled in gathering, analyzing, and documenting functional and technical requirements

• Strong ability to translate business needs into detailed technical specifications

• Excellent written and verbal communication skills

• Proficient in creating process maps, data flow diagrams, and related documentation

• Comfortable engaging with both technical teams and non-technical stakeholders

• Capable of analyzing complex systems to identify optimization opportunities

• Experience working alongside project managers and development teams

• Familiarity with business analysis tools (e.g., Microsoft Visio, Lucidchart)

• Strong relationship-building and stakeholder management skills

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years in a business analysis role, preferably in IT-related projects

• Bachelor’s degree in Information Technology, Business, Criminal Justice, Public Administration, or related fields

• Demonstrated success in documenting and analyzing intricate business processes

• Understanding of software development methodologies (Agile, Waterfall, etc.)

• Proficiency in drafting detailed documentation and technical reports

• Experience with stakeholder engagement techniques such as interviews and workshops

• Knowledge of quality assurance and change management practices

• Familiarity with relational databases and basic SQL query writing

• Strong critical thinking and problem-solving abilities

• Experience with collaboration and project management tools

• Previous exposure to Virginia court systems and relevant training programs

WORK ENVIRONMENT:

• Remote Work: Predominantly telework-based with occasional in-person obligations. Telework eligibility and schedules are determined by the supervising manager.

• Equipment: When on-site, necessary equipment will be provided. For remote work, a personal computer (Windows 7 or newer), webcam, and audio setup are required unless an organizational laptop is issued.

• Physical Demands: Must be able to sit for extended periods and operate computer equipment.

• Travel: Occasional in-state travel as needed for business purposes.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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