Desktop Support Specialists

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Desktop Support Specialists / Richmond VA – (JOB-21199). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:
Desktop Support Specialists

9 Month Contract
On-site
Local Candidates only!!!
Richmond, VA

NO C2C

We are seeking a Desktop Support Specialist to join a team working on a Windows 11 Upgrade Project. This role will involve migrating from Microsoft Windows 10 and 32-bit Office 365 to Windows 11 and 64-bit Office 365. The selected candidate will be responsible for upgrading and re-imaging workstations, installing and configuring Office 365, and supporting other related software installations. Additionally, the specialist will track and report on deployment status and troubleshoot any issues that arise during the upgrade process.

The ideal candidate will demonstrate strong communication skills and provide excellent customer service, working directly with end users and collaborating with technical and project teams.

Key Responsibilities:

• Perform workstation upgrades and re-imaging to Windows 11.
• Install and configure Office 365 (64-bit) and other related software.
• Serve as a point of contact for deployment status tracking and reporting.
• Troubleshoot and resolve any issues during the upgrade process.
• Communicate effectively with end users, technical staff, and senior leadership.
• Provide exceptional customer service by assisting users throughout the upgrade process.

Required Skills & Experience:

• Windows 10 and Windows 11 operating systems (4+ years)
• Help Desk/Technical Support experience (4+ years in a full-time role)
• Endpoint Management Systems (4+ years)
• Workstation Imaging Solutions (4+ years)
• Service Management Ticketing Systems (4+ years)
• Microsoft Office 365 (4+ years)
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to work independently with minimal direction, as well as in a team environment
• Experience providing exceptional customer service to end users

Desired Skills & Experience:

• Experience with PowerShell scripting and/or SQL reporting
• Familiarity with Symantec Altiris and/or Microsoft InTune
• Experience using Ivanti Service Desk
• Knowledge of the Microsoft Deployment Toolkit
• Active Directory experience

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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