Software Client Success Representative

TECHEAD

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Direct Hire position – Software Client Success Representative / Richmond VA – (JOB-17737). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

TECHEAD is currently seeking a Software Client Success Representative to join the team of an exciting startup here in town! 

Do you want to be a part of the growth and development of a newer company?  Do you want to work right next to the CEO and have direct exposure to everything the company does? This is a great opportunity for the right person!

We need someone who is a problem solver, has great attention to detail and loves to work with clients to help ensure their needs are met. 

This job comes with a mixture of responsibilities which will include, but not be limited to:

  • Providing customer technical support via phone, email, and chat
  • Account management
  • Customer success, training, and onboarding
  • Collaborating with the management team to stay updated on new products, services, and policies
  • Collaborating with the developers on building out and testing new product features
  • Record customer information within our customer service database
  • And much more!   

We are looking for someone with:

  • 2-5 years of customer service experience
  • 1-3 years supporting and troubleshooting client software issues
  • Fantastic oral and written communication skills
  • The ability to multi-task and pivot to new tasks quickly
  • The ability to learn, self-regulate, and solve problems on your own!

Sales and presentation experience would be a big plus!

Real Estate experience would be an even bigger plus!

This is a position that requires you to work IN the office (so long as COVID regulations don’t change again). 

If this sounds like something you might be interested in, or if you know someone who would be a great fit, reach out today!  There is a referral bonus if you bring us the right candidate!

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

Apply Now