Technical Writer 4

TECHEAD

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Technical Writer 4 / Richmond VA – (JOB-18527). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:
Technical Writer 

Some on-site as needed

Contract: 6 Months

Techead is seeing a highly experience Technical Writer for a Virginia Client. The Technical Writer will update IT standards and procedures, as well as training.

Responsibilities:

  • Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
  • Prepare, review, revise, and maintain end user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
  • Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
  • Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
  • Gather and analyze technical and process information from various sources to document new or changing system functionality.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end user deliverables.
  • Maintain a library of application documentation, cataloging it for internal and/or external use.
  • Create, publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel.”
  • Test both the product and its documentation for accuracy and consistency.
  • Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.

Requirements:

  • Possess technical acumen, demonstrably strong communication and writing skills, effectively interact with developers, data analysts, systems analysts, and project leads.
  • Experience making complex ideas understandable.
  • 3- 5 years of professional work experience in technical documentation.
  • Experience in creating documentation for audiences with different levels of technical skill. 
  • Experience creating graphics to communicate workflow processes and abstract topics.
  • Track record of effective collaboration.
  • Experience working with Subject Matter Experts (SMEs) both in-person and remote.
  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
  • Prior experience working within IT Development, SaaS or web-based technology environment is preferred.
  • Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference is a plus.

Education:

  • Bachelor’s Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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