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TECHEAD is seeking qualified applicants for the following Contract position – Cash Applications Specialist / Richmond VA – (JOB-21778). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Job Description:
Cash Applications Specialist
Contract: 1 Year with extension
Remote
Responsibilities:
• Research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.
• Process cash receipts to outstanding invoices through matching of receipts to payment files
• Proactively route other certificate maintenance transactional documentation to appropriate area within Lender Servicing
• Manually enter premium data received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer’s next billing cycle
• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures
• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence.
• Manage email correspondence and answer incoming calls via cash application phone system.
• Manage servicer transfers manually and/or uploading to loan transfer application
Requirements:
* Required 10,000 keystrokes per hour or 45 WPM
* Must have strong skill set in the basic functions within Microsoft Excel, Word and Access
* Must be flexible and demonstrate the ability to adapt to new reassignments as directed
* Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs
* Ability to function effectively as part of a team, motivating and assisting others as needed
* Be able to work in a fast paced and diverse work environment
* Ability to remain flexible in a changing environment
* Ability to provide insight to the team in improving processes and increase effectiveness
* Strong problem-solving skills
* Strong written and verbal communication skills
* Excellent time management and organization skills
* Strong collaboration skills
* Ability to influence others
* Demonstrated excellence in customer service
* Strong operational mindset with effective critical thinking skills
* Ability to work with little or no supervision, under pressure to meet deadlines
* Periodic overtime will be required
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.
No second parties will be accepted.