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Always Connecting, Always Evolving.
TECHEAD is seeking qualified applicants for the following position – VTC Technician / Norfolk Virginia – (JOB-21926). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Job Description:
Position Summary
The VTC Operations Specialist is responsible for coordinating, managing, and maintaining video teleconferencing (VTC) and audiovisual (AV) systems to ensure seamless, secure communication across the command. This role supports daily conferencing operations, provides advanced technical troubleshooting, and ensures all systems meet strict DoD and Navy performance and security standards.
Key Responsibilities
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Plan, schedule, and facilitate VTC and teleconference sessions, ensuring efficient use of resources and reliable connectivity across multiple communication platforms.
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Serve as the primary point of contact for VTC technical issues, providing timely troubleshooting, problem resolution, and coordination with internal and external DoD partners.
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Maintain a system readiness rate above 98% through proactive monitoring, maintenance, and adherence to established AV and VTC operational standards.
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Manage and support conference room and operations center technology, including setup, configuration, testing, and system optimization for live events and high-level meetings.
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Analyze system performance, identify areas for improvement, and recommend hardware or software upgrades to enhance functionality and interoperability.
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Monitor daily operations to detect and address technical issues promptly, ensuring minimal disruption to mission-critical communications.
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Implement corrective actions and maintain documentation for all maintenance, scheduling, and operational activities.
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Ensure all AV and VTC systems comply with internal security protocols and DoD cybersecurity requirements.
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Work independently to plan, prioritize, and execute daily duties, escalating complex or sensitive issues as necessary.
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Provide professional-level multimedia support, including presentations, live event management, and coordination for senior leadership engagements.
Required Experience
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In-depth understanding of VTC systems, including scheduling, configuration, and operational management.
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Strong knowledge of DoD and Navy communications protocols, standards, and system integration practices.
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Hands-on experience operating and maintaining complex AV and conferencing systems in secure environments.
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Proven ability to assess, test, and integrate new conferencing technologies or system enhancements.
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Experience supporting high-profile, executive-level meetings and events.
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Minimum of five (5) years of recent experience managing VTC operations within the Department of Defense.
Education
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High school diploma or equivalent required.
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Background in Information Technology or a related technical field preferred.
Security Clearance
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Active Secret clearance required.
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.
No second parties will be accepted.