To Apply for this Job Click Here
Always Connecting, Always Evolving.
TECHEAD is seeking qualified applicants for the following Contract position – Technical Support/SCCM Engineer / Richmond VA – (JOB-22521). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Job Description:
Job Description
This position supports the department in engineering, deploying, securing, and administering Windows 11 endpoints across an 8,000+ device environment using SCCM, automation, and modern endpoint management frameworks. The role collaborates closely with senior engineering staff to deliver secure, reliable, and efficient workstation services statewide.
Responsibilities
The position’s key responsibilities will be:
Contribute to the deployment, maintenance, and troubleshooting of IT devices across an enterprise network, supporting IT modernization efforts
Create and update enterprise desktop images, including non-standard workstation images for standalone systems
Perform frequent security updates and deliveries of enterprise desktop images
Diagnose and recommend solutions for security or functionality issues in desktop images
Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements
Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system
Resolve Tier III technical support tickets escalated to the Desktop Engineering team, escalating further if required
Assist technical staff with software installation, peripheral setup, and basic troubleshooting
Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency
Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets and workstations
Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness
Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends
Qualifications
Minimum qualifications are the essential, non-negotiable requirements a candidate must meet to be considered for the position.
2+ years of proven work experience in a similar role.
Bachelor’s degree in computer science or information technology.
Microsoft Certified Solutions Expert (MCSE) or equivalent certification.
5+ years of proven work experience in a similar role may be considered in lieu of degree or certification.
Proven experience in complex troubleshooting with an emphasis on Microsoft Operating and Windows software applications, as well as an advanced knowledge of the Windows registry.
Knowledge of Active Directory, GPO, Entra ID join models, and identity-based management.
Proven working knowledge of scripting including batch, PowerShell, and Visual Basic. An aptitude for streamlining processes through scripting and light programming to increase productivity and minimize errors.
Strong analytical, troubleshooting, communication, and documentation skills.
Preferred qualifications are desirable but non-mandatory job skills, experience, or education that make an applicant an ideal candidate, helping them stand out among other applicants who meet the minimum qualifications.
- 3–5+ years of professional experience in Windows endpoint engineering and administration.
- Experience administering BitLocker, MBAM, and related encryption recovery processes.
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.
No second parties will be accepted.