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TECHEAD is seeking qualified applicants for the following Contract (6 Month) position – Enterprise Data Operator / Newport News VA – (JOB-22818). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Job Details:
Title: Enterprise Data Operator
Location: Newport News, VA
Compensation: $18.00 – $18.00 /per Hour
Work Type: Contract (6 Month)
Work Location: Remote
Job Description:
We are seeking an organized, detail-oriented, and agile professional to join our team for a high-volume, 6-month contract engagement. In this role, you will manage an active queue of incoming service tickets, verifying critical records, communicating directly with external vendors over the phone, and ensuring absolute data accuracy across internal systems.
This position thrives on proactive communication and high-energy multitasking. If you excel in a fast-paced, routine-driven environment where precision and quick adaptability are paramount, this role is an excellent fit.
Key Responsibilities
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Queue & Ticket Processing: Work through an incoming queue of tickets, resolving and processing each request thoroughly according to established standard operating procedures.
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Data Verification & Entry: Accurately transcribe, enter, and maintain records in internal databases and spreadsheets; execute verification procedures to detect and rectify errors promptly.
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Vendor Communication: Serve as a primary phone contact for vendors throughout the day to confirm details, gather missing documentation, and resolve routine inquiries.
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Clerical & Reporting Support: Compile, arrange, and lay out data for functional groups; run standard calculations to compile metrics and support recurring reporting.
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Quality Control & Formatting: Proofread and edit personal work to maintain data integrity and proper document formats.
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Team Collaboration: Maintain active, transparent updates via Microsoft Teams and Outlook; participate in team meetings and escalate any system or operational discrepancies to leadership.
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General Operations: Comply with all standard compliance policies and procedures, taking on additional operational or clerical duties as requested by management.
Qualifications & Core Requirements
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Experience: 12 years of hands-on experience using the Microsoft Office Suite (advanced proficiency in Outlook, Teams, and Excel).
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Vendor / Customer Service: Proven background in phone-based customer service or vendor coordination, with a clear, professional communication style.
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Data Integrity: Exceptional attention to detail with a track record of high-accuracy data entry, proofreading, and record-keeping.
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Adaptability: Demonstrated ability to switch priorities quickly, follow structured workflows, and handle repetitive tasks at a rapid pace.
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Communication: Exceptional verbal and written communication skillswe operate under the principle that there is no such thing as over-communication.
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Problem Solving: Sound basic reasoning skills with the ability to exercise practical judgment within well-defined, standardized processes.
Work Environment & Impact
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Standardized Impact: Work consists of well-defined, routine tasks executed against established operational guidelines.
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Clear Problem Solving: Focuses on addressing routine operational issues through established resolution protocols and familiar job activities.
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.
No second parties will be accepted.