Lead VTC Technician

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract-To-Hire position – Lead VTC Technician / San Diego CA – (JOB-22102). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Lead VTC Technician | NIWC PAC Mission Support

Location: San Diego, CA (NIWC PAC Operational Setting) Clearance: Active Secret Compliance: DoD 8140/8570 IAT Level II (Security+ CE, CySA+, etc.)

The Role

As the Lead VTC Technician, you will be the technical authority for both classified and unclassified conferencing environments. You aren’t just “plugging in cameras”; you are managing the sophisticated AV/IT bridge that allows senior leadership and operational teams to communicate across the globe. This role requires a blend of high-level technical troubleshooting, project installation, and live “mission-critical” event execution.

Key Responsibilities

System Architecture & Installation

• Deployment: Lead the installation, configuration, and integration of enterprise VTC systems (Cisco, Poly, Crestron) within secure facilities.

• Hardware Integration: Calibrate and configure codecs, high-definition cameras, microphones, digital displays, and complex control systems.

• Secure Networking: Coordinate with network teams to integrate AV equipment into secure infrastructures, ensuring strict compliance with DoD security protocols.

Mission-Critical Operations

• Event Execution: Oversee the end-to-end technical success of high-stakes meetings, from initial call setup and bridging to real-time session monitoring.

• Classified Support: Manage the unique security requirements of switching between classified and unclassified enclaves.

• Proactive Readiness: Conduct comprehensive “room sweeps” and system checks prior to scheduled events to guarantee zero-fail performance.

Engineering & Maintenance

• Advanced Troubleshooting: Rapidly diagnose and resolve hardware, software, and signal-flow issues (IP addressing, VLANs, and QoS).

• Sustainment: Perform preventive maintenance, manage hardware inventory, and coordinate complex equipment replacements or RMAs.

• Process Leadership: Develop and refine Standard Operating Procedures (SOPs) and provide technical mentorship to junior technicians.

Qualifications

Required Technical Skills:

• Experience: 5+ years supporting enterprise-grade VTC or professional Audiovisual (AV) systems.

• Platform Expertise: Hands-on mastery of Cisco, Poly (Polycom), or Crestron hardware and control interfaces.

• Network Literacy: Solid understanding of IP networking, including subnets, VLAN tagging, and Quality of Service (QoS) for voice/video.

• Soft Skills: Exceptional customer service and the ability to remain calm under pressure during live high-profile events.

Preferred High-Impact Qualifications:

• Prior experience with secure conference room build-outs (SCIF/Classified environments).

• Deep knowledge of AV signal flow and digital matrix switching.

• Familiarity with network diagnostic and monitoring tools to trace packet loss or latency.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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