Knowledge Management Specialist

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract-To-Hire position – Knowledge Management Specialist / Suffolk VA – (JOB-21993). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Knowledge Management Specialist (Onsite)

Location: Suffolk, VA
Clearance: Active Secret (Required) |
Environment: 100% Onsite

Role Overview

We are seeking a Knowledge Management Specialist to serve as the strategic bridge between our Product, Development, and Business units. In this role, you will be the architect of our organizational memory. Operating within a high-velocity Agile environment, you will ensure that technical insights, project milestones, and business logic are captured, curated, and accessible. You aren’t just filing documents; you are building the infrastructure that allows our teams to move faster and smarter.

Key Responsibilities

• Knowledge Architecture: Design and manage the content hierarchy within Jira and Confluence to improve findability, internal communication, and cross-team collaboration.

• Documentation Lifecycle: Lead the generation, collection, and maintenance of technical project documentation, ensuring strict version control and accuracy across the development lifecycle.

• Strategy & Innovation: Develop and execute creative strategies for knowledge capture to prevent “information silos” and ensure long-term retention of critical intellectual property.

• Cross-Functional Translation: Act as a bilingual liaison between technical teams and business stakeholders, translating complex requirements into clear, actionable technical documentation.

• Onboarding & Continuity: Design robust knowledge transfer programs to accelerate onboarding for new hires and facilitate continuous professional development for the existing team.

• Agile Integration: Actively participate in Scrum ceremonies to identify documentation needs in real-time and ensure the repository evolves alongside the product.

Requirements

Security & Compliance

• Clearance: Must possess an active Secret Security Clearance.

• Certification: Must meet IAT Level II requirements (at least one of the following):

  • Security+ CE, CySA+, CCNA-Security, GICSP, GSEC, or SSCP.

Technical Experience

• Professional Background: 3–5+ years in Knowledge Management, Business Analysis, or Technical Writing.

• Atlassian Power User: Advanced, hands-on experience with Jira and Confluence is mandatory.

• Agile Proficiency: Deep understanding of Agile/Scrum principles and experience working within a fast-paced dev cycle.

Core Competencies

• Superior written communication with the ability to “de-clutter” complex information.

• Exceptional organizational skills and a passion for building structured, scalable systems.

Preferred Qualifications

• Experience building knowledge management strategies from the ground up.

• Agile Certifications: CSM (Certified Scrum Master) or PSM.

• Background in developing corporate training programs or comprehensive onboarding paths.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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