Unified Communications Engineer

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract-To-Hire position – Unified Communications Engineer / Bedford MA – (JOB-22406). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

We are seeking a senior Unified Communications (UC) Engineer to join a dynamic technical team.. In this role, you will design, implement, and manage secure enterprise voice solutions that strictly align with Air Force (AF) enterprise standards and UC policies. The ideal candidate brings extensive hands-on experience optimizing converged Gigabit Ethernet networks and maintaining critical voice infrastructure within a secure military environment.

Key Responsibilities

• Architecture & Engineering: Design, install, configure, and upgrade enterprise telephony solutions to increase network flexibility and performance in accordance with AF UC standards.

• Operations & Maintenance: Operate and maintain all voice equipment, firmware, and software to ensure maximum system availability, reliability, and security.

• Capacity & Performance Planning: Lead voice environment planning for internal customers; develop and review technical procedures relating to capacity, performance tuning, and lifecycle upgrades.

• Network Analysis & Troubleshooting: Utilize packet capture, protocol analysis, and debugging tools to resolve complex, distributed technical issues across internal, service provider, and external networks.

• Stakeholder & Vendor Liaison: Interface with distributed Voice Responsible Officers, conduct capacity planning meetings, survey communication rooms/telephony backboards, and maintain highly detailed voice line cut-sheets. Evaluate and recommend vendor hardware/software solutions based on customer requirements.

• Compliance & Documentation: Ensure all voice services adhere to AF certification, accreditation, and information assurance standards. Maintain strict record-keeping, operational procedures, and network topology maps using MS Visio.

• Collaboration & Mission Support: Participate in technical interchanges and collaborate effectively with program leads, team members, subcontractors, and high-level subject matter experts.

Required Security & Certifications

• Clearance: Active DoD Secret Clearance is required.

• DoD 8570 Compliance: Active CompTIA Security+ certification is required.

Education & Experience Requirements

• Education: Bachelor’s degree in Information Technology or a related field.

  • Substitution: An additional 4 years of direct, relevant voice engineering experience may be substituted for the degree.

• Experience: 8–12 years of progressive experience in a Unified Communications (UC) role within a defense or federal enterprise environment.

Technical Skills & Competencies

• Avaya Aura Suite: In-depth, hands-on experience configuring, managing, and troubleshooting Avaya Aura Communication Managers, Session Managers, System Managers, Voice Mail Servers, and Media/Utility Servers.

• Voice & Security Ecosystems: Advanced experience with Session Border Controllers (SBCs), CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD.

• Protocols & Telephony Standards: Deep understanding of Telecom standards, including ISDN/T-1, Voice Protection Systems, IPAM (DHCP/DNS), and underlying VoIP protocols such as SIP and H.323.

• Systems & Operating Environments: Firm working knowledge of databases, Windows Servers, and Linux-based operating systems or appliances.

• Analytical Skills: Strong network debugging, critical thinking, and problem-isolation capabilities.

Physical & Operational Requirements

• Communication: Exceptional written and verbal communication skills, with a disciplined approach to technical documentation and process adherence.

• Teamwork: Highly self-motivated with the ability to work independently or collaboratively in a multi-disciplinary team environment.

• Physical Demands: Ability to lift and move equipment weighing up to 50+ lbs.

• Availability: Must be able to support emergency 24/7 operations and occasional weekend work as project milestones or critical system outages warrant.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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