Business Analyst Lead


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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Business Analyst Lead / Richmond VA – (JOB-20226). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at or on Glassdoor

Job Description:

Business Analyst Lead | 20226

Contract-to-hire: 1 Year

Hybrid: Tuesday & Wednesday Onsite

Local Candidates Only

Richmond, VA

No C2C Candidates


Business Systems Analyst responsibilities

  • Learn the business and technical processes to become a trusted advisor for both business (Actuarial/Finance) and IT
  • Partner with the Actuarial point-of-contact to understand actuarial needs, write stories to stock the backlog, define clear acceptance criteria and assist with backlog refinement.
  • Assist the team with test planning, test scripting, test execution and validation of test results.
  • Promote a culture of strong process governance, recommending controls and risk mitigations as needed.
  • Act as the Face/Voice of the team, and represent the team in the Agile Sync and Scrum ceremonies of Features teams serviced (with a focus on dependencies)
  • Manage and create process documentation.
  • Engage with teams upstream and downstream of your processes to effectively communicate.
  • Engage Business Analysts in other functions to share best practices.
  • Inform management, including LTC Actuarial Customer Relationship Manager of issues and escalations.
  • Continuously evaluate the business and technical processes to identify opportunities for improving effectiveness and efficiency.
  • Intake Manager usually has two primary areas of responsibilities:
  • To make sure that work items flow
  • Manage Kanban ceremonies – Prioritization, stand up and ad hoc sessions (as the situation demands)
  • Co-ordinate the scoping and sizing of new work items
  • Order work items from the backlog and facilitate prioritization of what comes next
  • Ensure work items on the Kanban board are not in a blocked state for too long
  • Position the deliveries for success by continuously addressing the dependencies (business and technical risks etc.) throughout the process flow
  • Manage the velocity at any given point of time to avoid resource overburn or underutilization.
  • To facilitate change and continuous improvement activities
  • Guide and facilitate the team to capture, aggregate, and present meaningful metrics (tickets completed, time dedicated, etc.)
  • Continuously evaluate the metrics to identify opportunities for improving effectiveness/efficiency.
  • Guide discussions so the team has identified a true root cause for a given problem.
  • Minimize the recurrence of issues by identifying and developing a proactive approach to resolution.
  • Continuously guide discussions on improving consistency of i) Intake and ii) Request Fulfillment process, and reducing personnel risk associated with a single individual.
  • Coach the team members on Kanban and ensure Kanban principles are actively adopted.


  • Bacchelor’s degree in Information Systems or equivalent.  Masters degree preferred.
  • A strong understanding of and hands-on experience with Agile practices, especially Kanban.
  • Ability to prioritize multiple customer requests based upon business value.
  • Ability to effectively communicate (verbal and written) and influence a variety of audiences including IT developers, business analysts, business partners, stakeholders, and management.
  • Must have strong cross-functional teamwork skills.
  • Ability to observe business situations, recognize roadblocks and guide team to implement solutions to those roadblocks.
  • Ability to influence and indirectly manage team members to meet deliverables.
  • Ability to adapt to changing priorities while consistently meeting deadlines with accuracy.
  • Excellent organizational and time management skills
  • Ability to work independently with minimum supervision.
  • Ability to lead, partner with and challenge peer groups.
  • Strong analytical and problem-solving skills; able to identify areas of improvement and make sound recommendations to solve problems
  • Strong data analytical and visualization skills with large and complex data sets
  • Hands on experience with large database queries (ex. SQL), complex MSFT Excel applications and Business Intelligence tools
  • Additional Qualifications (helpful but not required):
  • Experience in the insurance or financial services industry, especially Actuarial Science
  • Experience working in a data-centric environment with complex transformations and business rules.
  • Experience supporting applications hosted both on premise and on Cloud based infrastructure.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.

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