Business Systems Analyst

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Business Systems Analyst / Cleveland OH – (JOB-21467). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Business Systems Analyst | 21467
Cleveland, OH
Contract 
Hybrid | Local Candidates Only
No C2C Candidates

Seeking a detailed and customer-oriented individual to work out of the Cleveland, Ohio office to support IT projects by documenting user requirements, developing rigorous test scripts, performing quality testing, and providing the necessary documentation for project deployments used to support distribution operations in Ohio.
The team provides support for the Customer Service Organization including the Customer Care System (CCS), Website, Customer Mobile app, and Work Management Systems.
The Business System Analyst will help to ensure that Enterprise Risk Management requirements are met, while working collaboratively with desktop support and application architects for application deployment and maintenance.

Responsibilities include: 

• Identifies opportunities to apply technologies to business processes, through research and fact-finding. Develops and maintains credibility, and effective working relations, with both user and IT personnel.
• Demonstrates to clients an understanding of business problems, IT strategies, issues, and priorities.
• Participates in less complex technical studies to evaluate business requirements, and recommends solutions.
• Works with individual business units on multiple project assignments.
• May require guidance in complex problem areas.

Knowledge, Skills, and Abilities:

• Experience with leading requirements gathering along with the business units and conducting/coordinating User Acceptance, Integration, and Regression Testing.
• Demonstrated support for customer service related applications preferred.
• Knowledge of and skilled in working in a multi-platform operating environment and computing architectures.
• Demonstrates strong communication skills, both written and verbal, and skilled in working with a variety of customers with varying levels of understanding.
• Skilled in conducting research to provide quality results; ensures that customer s and concerns are clearly understood and addressed in a timely fashion.  

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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