Telecom Engineer

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Telecom Engineer / Richmond VA – (JOB-21667). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Telecom Engineer

Contract: 3 Months
100% Remote
Local Candidates
Richmond, VA

Seeking a skilled Cisco Voice System Engineer to design, implement, and maintain our organization’s voice communication systems. Strong expertise in Cisco Unified Communications solutions, VoIP technologies, network infrastructure, firewall and active directory. This role requires a proactive approach to troubleshoot complex voice system issues, optimize performance, and ensure seamless communication across the organization. Requires work with third party contract resources to develop, deploy and monitor implementations of voice designs and systems.

Mandatory Requirements:

• *3-5 Years of experience as a lead voice specialist,
• 10+ years of experience in voice and network technologies required
• Proven experience with Cisco Unified Communications solutions, including Call Manager, Unity, and Contact Center.
• Strong knowledge of VoIP protocols (SIP, H.323, MGCP) and network technologies.
• Cisco certifications such as CCNA Collaboration, CCNP
• Collaboration, or equivalent are highly desirable.
• Experience with troubleshooting tools and techniques for voice systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.

Top Skills:

• Architectural and design experience with Cisco voice environment. This would include creating detailed design documentation, voice design and naming standards.
• Experience with Cisco Webex Dedicated Instance (DI) cloud environments.
• Solid experience with Control Hub, DI CUCM, DI CUC, Webex Contact Center and active directory integration.
• Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM.
• Experience troubleshooting the Cisco voice infrastructure.
• Avaya PBX experience helpful.

Responsibilities:

• Design, configure, and deploy Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, Contact Center, Cisco voice gateways, routers.
• Voice circuit integrations of SIP trunks and ISDN PRIs.
  Manage and maintain VoIP systems, ensuring high availability and performance.
• Troubleshoot and resolve issues related to voice systems, including call quality, connectivity, and hardware/software failures.
• Collaborate with network engineers and architects to ensure voice systems integrate seamlessly with the organization’s network infrastructure.
• Monitor system performance and implement upgrades or patches as needed.
• Provide technical support and training to IT staff end-users on voice system functionalities.
• Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.

Preferred Skills:

• Experience with integration of third-party applications into Cisco voice systems.
• Knowledge of cloud-based voice solutions and hybrid environments.
• Experience with Cisco Webex Dedicated Instance (DI) cloud environments. In particular Control Hub, DI CUCM, DI CUC, DI Contact Center and active directory integration.
• Experience with configuring Cisco end devices (phones, softphones, etc.), Cisco routers, voice gateways, third party device integration with CUCM.
• Familiarity with scripting and automation tools for system management.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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