HR Service Specialist

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following position – HR Service Specialist / Richmond VA – (JOB-21771). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:
HR Service Specialist

Contract: 3 Months
Onsite 100%
Local Candidates Only
West End | Richmond, VA

Responsibilities:

• Provide excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
• Provide timely and accurate information guidance and support to employees and managers through various communication channels, such as phone and case management system.
• Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary
• Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
• Clearly and concisely documents interactions with customers using proper documentation.
• Preserves employee confidentiality when reviewing or discussing employee data or reasons for contacting HR.
• Acts with a sense of urgency and prioritizes workflow based on issue type.
• Consistently provide accurate information to team members by leveraging the information provided within the systems knowledge base.
• Performs other duties as assigned. Participates in special projects to support the mission for the department.  Accepts alternate assignments as required.

Requirements:

• 1 Year or less experience in a call center or area with high volume of telephone inquiries.
• Aptitude for technology and be comfortable working in many different systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Must be team-focused, self-motivated, and work with a modest degree of supervision.
• Able to multi-task in fast paced environment while being detail oriented.
• Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Other Knowledge, Skills and Abilities Preferred: Demonstrated ability to maintain confidentiality and professionalism under any situation is critical

Education:    
High School Diploma or Equivalent

Preferred Education: Some college course work in HR or related field

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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