Telecom Specialist (TCF)

October 28, 2025

Contract-To-Hire
Dahlgren VA
Posted 13 minutes ago

TECHEAD

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract to Hire position – Telecom Specialist (TCF) / Dahlgren VA – (JOB-21859). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Telecom Engineering Specialist

This position requires the provision of mission-essential services as part of a 24/7/365 operation, focusing on the configuration, installation, maintenance, and support of critical voice, video, and data communications systems.

Location: Dahlgren, VA

Requirements

Certification: IAT Level II (typically CompTIA Sec+)
Education: High School degree and equivalent professional experience
Experience: A minimum of 3-5 years (Journeyman) of experience in operations and maintenance, contractor support, or a similar field.
- Knowledge of the space surveillance network and satellite catalog is desirable.
- Familiarity with classified information handling and security management processes.

Job Duties

Provide, at a minimum, one 40-hour on-site TCF shift per week as part of the team’s 24/7/365 coverage requirement.
Provide on-call support when situations arise requiring two-person integrity (TPI), including:
- Responding by phone within 30 minutes of notification.
- Being on-site within 1 hour.
Perform Operations, Maintenance, and Support (OM&S) of all TCF encrypted and unencrypted communications equipment and associated data lines (e.g., KG-84A, KIV-7, KIV-19M, KG-175 family).
Perform all TCF OM&S technical control functions on Government owned and leased circuits, equipment, and facilities.
Configure, install, test, and monitor all TCF circuits, associated data lines, and equipment.
Perform administrative, technical, and maintenance services for Juniper and Cisco hardware (including routers, switches, and servers), software, systems, and programs. This includes operations, maintenance, delivery, installation, testing, staging, removal (and uninstalls), recapitalization, inventory control, licensing, and security.

Circuit and Infrastructure Support

Support complex multi-communication services and perform preventive maintenance and inventory management of all equipment.
Provide technical support, remote diagnostics, maintenance, and installation of equipment, including integrating new technologies and system modifications into existing infrastructure.
Develop, maintain, update, and implement contingency and restoral plans.
Provide circuit action support for all circuits, trunks, and associated data lines, including adds, changes, and deletions of circuit records. This involves managing circuit activation/deactivation and submitting requests through applicable online systems like Telecommunication Office Support System (TCOSS) and DISA Storefront.
Work closely with the Community (i.e., site, DISA, and other organizations) to ensure continuity of operations.
Coordinate with distant end sites for circuit equipment accuracy and compatibility. Utilize DISA’s Authorized Service Interruption (ASI) processes for requesting down time and properly notify local site personnel and other affected organizations.
Follow all procedures to safeguard all DISA-owned DISN equipment assigned to the installation against loss, damage, destruction, misuse, or pilferage.

Troubleshooting and Incident Management

Provide diagnostic services and perform restoration, fault isolation, quality control testing, trending analysis, performance monitoring, and troubleshooting.
Troubleshoot all circuit outages utilizing automated diagnostics systems, interpret and report findings.
Provide remote diagnostics, trending analysis, root cause analysis, and documentation for all troubleshooting measures for metrics reporting.
Report on incidents impacting TCF operations and provide incident management (recording, classification, investigation, resolution, and closure).
- Performance Standards for Incident Resolution:
  - Initial Coordination/Resolution within 15 minutes for Critical priority incidents.
  - Initial Coordination/Resolution within 60 minutes (1 hour) for High priority incidents.
  - Initial Coordination/Resolution within 120 minutes (2 hours) for Medium priority incidents.
  - Initial Coordination/Resolution within 240 minutes (4 hours) for Low priority incidents.
  - Record troubleshooting procedures within the Technical Control Administrative Tool Set (TCATS) within 30 minutes of Incident Resolution.

Maintenance and Documentation

Provide circuit certification and accreditation technical support, including requesting documentation from DISA’s organization workflow when requested.
Provide all cable maintenance (installation, fiber replacement, reconfigurations, testing, troubleshooting, and management).
Implement physical connections on frames, patch panels, cabling, and equipment.
Establish electrical connections and configure ADTRAN nodes and LARSCOM Channel Service Unit/Data Service Unit (CSU/DSU) nests, multiplexers, modems, equipment, and peripheral devices.
Maintain all hardware, software, and cabling for secure voice operations of the Defense Red Switch Network (DRSN).
Ensure TEMPEST requirements are met in areas where classified information is processed. Assist SSO with reaccreditation of SCIF requirements.
Establish, update, and maintain provisioning records, circuit layout records, master station log, permanent/temporary circuit history folders, and site-specific system/equipment records, diagrams, and configurations.
Maintain equipment manuals, service manuals, operations manuals, technical orders, and Standard Operating Procedures (SOPs).
Document and report updates and/or enhancements to equipment performed in-house or by outside organizations.
Safeguard and maintain all cryptographic equipment and materials, including user handling and reporting, receiving, accounting for, and use until destruction or return to the COMSEC account.
Load and destroy COMSEC material.

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.