Service Delivery Manager

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Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Contract position – Service Delivery Manager / Richmond VA – (JOB-22188). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor

Job Description:

Senior Service Delivery Manager

Contract: 1 Year
Remote: 100%

NO C2C Candidates!!!!

Role Summary

The Service Delivery Manager – Infrastructure is responsible for the day-to-day operational delivery of infrastructure services across servers, storage platforms, data centers, and cloud environments.

The role ensures stable, secure, and reliable service availability while acting as the primary liaison between business stakeholders, managed service providers (MSPs), and internal technology teams.

This position owns operational performance, SLA adherence, incident governance, and continuous service improvement, ensuring infrastructure services are delivered consistently and aligned with business expectations.

• 10+ years in IT Infrastructure Operations or Service Delivery
• 3+ years managing vendors or managed services providers

Strong understanding of:

• • Windows/Linux servers
  • Enterprise storage platforms
  • Virtualization (VMware/Hyper-V)
  • Data center operations
  • Public cloud (Azure)
  • Experience managing SLAs, KPIs, and operational reporting
  • Hands-on knowledge of ITIL (Incident, Problem, Change, Service Level Management)
  • Experience running major incidents and stakeholder communications
  • Ability to operate in 24×7 critical environments

Preferred Qualifications

• ITIL Certification (v3 or v4)
• Experience in hybrid cloud environments
• Exposure to monitoring tools (SolarWinds, etc.)
• Experience supporting regulated environments (SOX/SOC/PCI)

Key Success Metrics

• SLA compliance (% availability)
• Mean Time to Restore (MTTR)
• Change success rate
• Incident recurrence rate reduction
• Vendor SLA adherence
• Customer satisfaction score
• Capacity and performance stability
  Soft Skills
• Strong ownership mindset
• Vendor negotiation and governance ability
  Cross-team collaboration

TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

To Apply for this Job Click Here